--- title: "Series : 7 aspects of customer behaviour that are shaping the new era of ecommerce" description: Explore the profound changes in consumer behavior shaping e-commerce in 2024 post-Covid. Discover the demands for personalized, efficient, and ethical shopping experiences. image: https://blog.sensefuel.com/hubfs/Pour%20Blog/serie-7comportements.jpg --- - [English](https://blog.sensefuel.com/en/serie-7-aspects-of-customer-behaviour-that-are-shaping-the-new-era-of-ecommerce) - [Français](https://blog.sensefuel.com/serie-7-comportements-clients-qui-façonnent-le-monde-dapres) English Show submenu for translations [![sensefuel-logo](https://blog.sensefuel.com/hubfs/Imported%20sitepage%20images/sensefuel-logo.svg)](https://www.sensefuel.com/en/) - [Product](https://www.sensefuel.com/en/platform/tour) - [Integration](https://www.sensefuel.com/en/deploy/get-started-in-no-time/) - [Pricing](https://www.sensefuel.com/en/products-plans/) - [Use case](https://www.sensefuel.com/en/use-case/) - [Resources](https://www.sensefuel.com/en/resources/) Open main navigation Close main navigation - [Product](https://www.sensefuel.com/en/platform/tour) - [Integration](https://www.sensefuel.com/en/deploy/get-started-in-no-time/) - [Pricing](https://www.sensefuel.com/en/products-plans/) - [Use case](https://www.sensefuel.com/en/use-case/) - [Resources](https://www.sensefuel.com/en/resources/) - - [English](https://blog.sensefuel.com/en/serie-7-aspects-of-customer-behaviour-that-are-shaping-the-new-era-of-ecommerce) - [Français](https://blog.sensefuel.com/serie-7-comportements-clients-qui-façonnent-le-monde-dapres) English Show submenu for translations - [Contact](https://info.sensefuel.com/en/request-information-new) [Contact](https://info.sensefuel.com/en/request-information-new?hsLang=en) [Back to the blog](https://blog.sensefuel.com/en) [E-commerce / Retail](https://blog.sensefuel.com/en/tag/e-commerce-retail) # Series : 7 aspects of customer behaviour that are shaping the new era of ecommerce ![Series : 7 aspects of customer behaviour that are shaping the new era of ecommerce](https://blog.sensefuel.com/hubfs/Pour%20Blog/serie-7comportements.jpg) Welcome aboard our 7-part series that takes a deep dive into the profound changes that the year 2020 brought to our lives, and whose repercussions continue to be felt in 2024, especially in the field of e-commerce. As we look back, 2020 remains a defining chapter in our collective history, having disrupted our daily routines and created an ongoing climate of uncertainty. Yet amidst this turmoil, signs of positive change have emerged, propelled by the lightning acceleration of digital transformation within businesses. This digital revolution has transcended the boundaries of the enterprise to reach consumers themselves, redefining the landscape of e-commerce. Today, in 2024, the 'post-Covid' consumer is increasingly mature and demanding, demanding a personalised, efficient and ethical shopping experience. In this series, we take an in-depth look at these new behaviours, backed up by recent figures, in order to decipher the adjustments needed to meet the expectations of this 'next world' consumer. Join us for an in-depth, forward-looking analysis of the changes taking place in modern e-commerce in 2024, as we navigate through waters that are still turbulent but full of opportunities. Photo credit: ©istock ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 1 of 7) Épisode 1 April 23, 2024](https://blog.sensefuel.com/en/episode-1-of-7-7-aspects-of-customer-behaviour?hsLang=en) ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 2 of 7) Épisode 2 May 24, 2024](https://blog.sensefuel.com/en/episode-2-of-7-7-aspects-of-customer-behaviour?hsLang=en) ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 3 of 7) Épisode 3 June 24, 2024](https://blog.sensefuel.com/en/episode3sur7-7-comportements-clients?hsLang=en) ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 4 of 7) Épisode 4 July 27, 2024](https://blog.sensefuel.com/en/episode4of7-7-aspects-of-customer-behaviour?hsLang=en) ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 5 of 7) Épisode 5 September 02, 2024](https://blog.sensefuel.com/en/episode5of7-7-aspects-of-customer-behaviour?hsLang=en) ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 6 of 7) Épisode 6 October 02, 2024](https://blog.sensefuel.com/en/httpsepisode6of7-7-aspects-of-customer-behaviour?hsLang=en) ## [7 aspects of customer behaviour that are shaping the new era of ecommerce (episode 7 of 7) Épisode 7 November 05, 2024](https://blog.sensefuel.com/en/httpsepisode7of7-7-aspects-of-customer-behaviour?hsLang=en) Platform - [A quick tour of the solution](https://www.sensefuel.com/en/platform/tour) - [Why Sensefuel](https://www.sensefuel.com/en/platform/why-sensefuel) - [Exclusive Core AI for eCommerce](https://www.sensefuel.com/en/platform/exclusive-core-ai) - [API & Composable Architecture](https://www.sensefuel.com/en/platform/api-composable-architecture) - [Products & Plans](https://www.sensefuel.com/en/platform/products-plans/) - [Get started in no time](https://www.sensefuel.com/en/platform/get-started-in-no-time) Retail Solutions BY INDUSTRY - [Fashion & Beauty](https://www.sensefuel.com/en/retail-solutions/category/fashion-beauty) - [DIY & Garden](https://www.sensefuel.com/en/retail-solutions/category/diy-home-garden) - [Homeware & Furniture](https://www.sensefuel.com/en/retail-solutions/category/homeware-furniture) - [Consumer Goods](https://www.sensefuel.com/en/retail-solutions/category/Consumer-goods) - [Consumer Electronics and Specialty Goods](https://www.sensefuel.com/en/retail-solutions/category/consumer-electronics-specialty-goods) BY ROLE - [E-commerce and merchandising teams](https://www.sensefuel.com/en/retail-solutions/role/e-commerce-merchandising-teams) - [Developers and IT teams](https://www.sensefuel.com/en/retail-solutions/role/developers-it-teams) - [Parners, Agencies and Integrators](https://www.sensefuel.com/en/retail-solutions/role/agencies-integrators) Customers - [Our customers](https://www.sensefuel.com/en/customers) Resources - [All resources](https://www.sensefuel.com/en/resources) - [Blog](https://blog.sensefuel.com) Company - [About us](https://www.sensefuel.com/en/company) Contact us 5 rue Hergé 59650 Villeneuve d'Ascq [+33 9 72 80 47 27](tel:+33%209%2072%2080%2047%2027) [contact@sensefuel.com](mailto:contact@sensefuel.com) [Follow us on Twitter](https://twitter.com/sensefuel_fr) [Follow us on LinkedIn](https://www.linkedin.com/company/sensefuel/) Legal - [Legal notices](https://www.sensefuel.com/en/legal-notice) - [Privacy Policy](https://www.sensefuel.com/en/privacy-policy) - Manage cookies ![](https://dc.ads.linkedin.com/collect/?pid=36335&fmt=gif)