E-commerce research and generative AI: Sensefuel announces the availability of Sensefuel Conversation
Sensefuel, a forerunner in AI for e-commerce search since 2017 and designer of an e-commerce search and product discovery platform harnessing all the power of new generations of AI, is continuing to innovate and launching its Sensefuel Conversation solution.
Turn every search into a conversation
Sensefuel Conversation incorporates AI Sales Assistants that combine the power of the Sensefuel Commerce Deep Learning Engine with the latest advances in agentic AI. Combined with keyword search, they enable each customer to express their context and needs in greater detail, and guide each of them towards the most appropriate solution, a bit like asking a sales assistant in a shop for help. Sensefuel masters the commercial performance of products, follows corporate strategy and has the ability to recommend products and advice aligned with the latent needs and preferences of each customer.
Sensefuel Conversation revolutionises the online shopping experience
Helps each customer find the right solution
Sensefuel Conversation accompanies visitors, helps them to define their needs, suggests the products best suited to their desires and offers sound advice.
Masters the commercial codes
By capitalising on the Commerce Deep Learning Engine, AI Sales Assistants automatically suggest the products most likely to be suitable. They align with the commercial strategy, highlight commercial operations and respect the brand identity.
Easy to deploy
Sensefuel Conversation can be displayed on your site in just a few clicks. Using pre-packaged experiences that incorporate UX best practice, they can be deployed by simply copying and pasting a tag, and can be customised to suit brand requirements.
Respects data confidentiality
AI Sales Assistants do not use personal data. Data will only be used for a single context. The models are partitioned and Sensefuel guarantees that the LLMs used do not exploit the data to improve themselves.
Stéphane Vendramini, founder of Sensefuel:
« Our exclusive Deep Learning engine, coupled with the potential of generative AI, enables us to offer innovative shopping experiences that combine an understanding of requests with a sense of commerce. The answers given to customers are based on the brands' business know-how, their image, the desired tone of voice, etc. AI Sales Assistants make use of all the company's available data and knowledge: shop networks, sales processes, after-sales service, expert content. They adjust to the wishes and preferences of each visitor.»
Whatever the marketplace platform or custom solution used (Magento, Salesforce, SAP Hybris, Prestashop, Shopify...), Sensefuel Conversation is natively compatible and works perfectly with all languages and technologies, with no limits.
This article was picked up by several media, including ia-news, Marketing Numeric, NTIC Infos and Decision Numérique.